Looking around on social networks and using my own experience I have composed a Top 10 for those that want to select or implement a IT Service Management Tool. For some organisations it can be usefull to be aware that improving the efficiency of an IT organisation is not just being done by selecting a …
Tag Archive: top ten
Feb
11
Implementing ITIL Service Management: DO’s and DONT’s
Implementation Checklist DO: Perform a feasibility study first Use what is already good in the organisation Take it slowly Stay focused Appoint a strong project manager with end-to-end focus to drive this implementation program Be brave enough to ask for help when you need it Keep in mind that you are dealing with personal issues …
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