Security Management Introduction Business processes can no longer operate without a supply of information. In fact, more and more business processes consist purely of one or more information systems. Information Security Management is an important activity, which aims to control the provision of information, and to prevent unauthorised use of information. For many years, Information …
Tag Archive: service support
Feb
11
ITIL Service Management Processes: Service Support Set
ITIL Service Management Processes Service Support Set This post describe in brief the Service Support processes. These processes are generally referred to as “operational” processes. Service Desk The business users / end-users need IT services to improve the efficiency of their own business processes. When they can’t use the IT services, they have trouble achieving …
Feb
11
ITIL: a best practice for IT service delivery
ITIL Overview The IT Infrastructure Library is a set of books with good practice processes on how to manage IT service delivery. The library consists of many books and CD-ROMs. The core set of material is the following set of seven tightly coupled areas: Service Delivery Service Support Security Management The Business Perspective Applications Management …
Recent Comments