Looking around on social networks and using my own experience I have composed a Top 10 for those that want to select or implement a IT Service Management Tool. For some organisations it can be usefull to be aware that improving the efficiency of an IT organisation is not just being done by selecting a …
Tag Archive: Service Management
Mar
18
ITIL v3 Introduction: What is service management?
What is Service Management? To understand service management, we have to take a look at services, and at the way services management enables the delivery and management of these services for service providers. A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific …
Mar
14
ITIL Introduction to Change Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Change Management process. As you can see: we’re trying our best to provide these IT Service Management presentations as quick as possible. Enjoy this introduction to Change Management. Introduction to Change Management A robust Change Management process ensures that the Change …
Mar
08
Overview of sample ITIL Exams on the Internet
The ITIL Weblog is proud that many people find the weblog interesting and use it as a source to share information in order to help others! Every week the number of visitors increases and more and more people help us to share information. Besides this ITIL weblog many practise exams can be found on other …
Mar
08
ITIL Introduction to Incident Management
The next downloads added at the ITIL Weblog is a presentation of the Incident Management proces. The presentation is available in PDF format and in PPT format. Introduction to Incident Management This process is in place to get the end-user back to work – following an interruption to normal service delivery – as soon as …
Mar
01
New download: Introduction to Service Desk
This download at the ITIL Weblog is about Service Desk. We provide a download in PDF format and in the PPT format. Introduction to Service Desk The main goal of Service Desk is to provide a vital day-to-day contact between Customers, Users, IT services & third party support organizations. The Service Desk is also providing …
Feb
14
Security management: objectives and benefits
Security management Objectives In recent decades, almost all businesses have become more dependent on information systems. The use of computer networks has also grown, not only within businesses but also between them, and between businesses and the world outside. The increasing complexity of IT infrastructure means that businesses are now more vulnerable to technical failures, …
Feb
11
ITIL Service Management Processes: Service Support Set
ITIL Service Management Processes Service Support Set This post describe in brief the Service Support processes. These processes are generally referred to as “operational” processes. Service Desk The business users / end-users need IT services to improve the efficiency of their own business processes. When they can’t use the IT services, they have trouble achieving …
Feb
11
ITIL Service Management Processes: Service Delivery Set
ITIL Service Management Processes Service Delivery Set This post describe in brief the Service Delivery processes. These processes are generally referred to as “tactical” processes. Service Level Management This process provides the contact point between the IT organisation and the customer. Within the ITIL books, ‘the customer’ is defined as being the person who pays …
Feb
11
Implementing ITIL Service Management: DO’s and DONT’s
Implementation Checklist DO: Perform a feasibility study first Use what is already good in the organisation Take it slowly Stay focused Appoint a strong project manager with end-to-end focus to drive this implementation program Be brave enough to ask for help when you need it Keep in mind that you are dealing with personal issues …
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