ITIL® Weblog for Healthcheck-online.com » service design http://itil.healthcheck-online.com ITIL weblog about service delivery, service support and preparing for ITIL exams. Sat, 31 Dec 2011 15:10:49 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Where to find ITIL v2 Processes in ITIL v3 http://itil.healthcheck-online.com/2009/12/where-to-find-itil-v2-processes-in-itil-v3/ http://itil.healthcheck-online.com/2009/12/where-to-find-itil-v2-processes-in-itil-v3/#comments Tue, 15 Dec 2009 22:14:02 +0000 Rene http://itil.healthcheck-online.com/?p=540

Continue reading » No related posts. Related posts brought to you by Yet Another Related Posts Plugin.]]> Today, in a discussion at my work, I received a question from a manager wondering where the good old ITIL v2 Service Delivery processes were placed in the ITIL v3 process model. He was asking for the Service Delivery processes and where to find them. I thought I could share the answer with you all:

  • Service Level Management moved to Service Design in ITILv3.
  • Availability Management moved to Service Design in ITILv3.
  • Capacity Management moved to Service Design in ITILv3.
  • Financial Management for IT Services moved to Service Strategy in ITILv3.
  • IT Business Continuity Management moved to Service Design in ITILv3.

Any more questions??

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