ITIL Service Management Processes Service Delivery Set This post describe in brief the Service Delivery processes. These processes are generally referred to as “tactical” processes. Service Level Management This process provides the contact point between the IT organisation and the customer. Within the ITIL books, ‘the customer’ is defined as being the person who pays …
Tag Archive: service delivery
Feb
11
ITIL: a best practice for IT service delivery
ITIL Overview The IT Infrastructure Library is a set of books with good practice processes on how to manage IT service delivery. The library consists of many books and CD-ROMs. The core set of material is the following set of seven tightly coupled areas: Service Delivery Service Support Security Management The Business Perspective Applications Management …
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