Today, in a discussion at my work, I received a question from a manager wondering where the good old ITIL v2 Service Delivery processes were placed in the ITIL v3 process model. He was asking for the Service Delivery processes and where to find them. I thought I could share the answer with you all: …
Tag Archive: processes
Feb
11
ITIL Service Management Processes: Service Delivery Set
ITIL Service Management Processes Service Delivery Set This post describe in brief the Service Delivery processes. These processes are generally referred to as “tactical” processes. Service Level Management This process provides the contact point between the IT organisation and the customer. Within the ITIL books, ‘the customer’ is defined as being the person who pays …
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