This download at the ITIL Weblog is about Service Desk. We provide a download in PDF format and in the PPT format. Introduction to Service Desk The main goal of Service Desk is to provide a vital day-to-day contact between Customers, Users, IT services & third party support organizations. The Service Desk is also providing …
Tag Archive: odp
Feb
28
Introduction to configuration management
Today we’ve started with our download section. The first download available at the ITIL Weblog is about configuration management. We provide a download in PDF format and in the ODP format. Introduction to Configuration Management The main goal of Configuration Management it to provide information on the IT Infrastructure to all other processes and to …
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