The ITIL Weblog has added a sample ITIL v3 foundation exam. This exam consists of 40 multiple choice questions of which 26 have to be answered correct in order to pass. The official foundation exam has a maximum duration of 60 minutes. Here at the ITIL Weblog you can take your time. At the end …
Tag Archive: itil
Mar
22
Free Online ITIL Foundation Sample Exam #1
Prepare yourself for the ITIL foundation exam. This test contains sample Questions with Answers for the ITIL Foundation Exam (v2). The ITIL Foundation Exam consist of 40 multiple choice question with one correct answer. A candidate is expected to score 26 correct question out of 40 (65%) multiple choice question to complete the certification. The …
Mar
16
Best Practices in IT Management & International Masterclass
Title: Best Practices in IT Management + Masterclass Location: ‘t Spant, Bussum, NL Link out: Click here to register Description: Warming Up To The Ice Age: Conference & International Masterclass Lean Service Management | 15-16 april 2009, Bussum The Netherlands The past five years we have proven that the formula of this conference is very successful. …
Mar
14
ITIL Introduction to Change Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Change Management process. As you can see: we’re trying our best to provide these IT Service Management presentations as quick as possible. Enjoy this introduction to Change Management. Introduction to Change Management A robust Change Management process ensures that the Change …
Mar
14
Stay informed with the ITIL Weblog Newsletter
The ITIL Weblog is pleased to provide the ITIL Weblog Newsletter: “Stay Informed with Us” Keep up-to-date with the latest information about the ITIL Weblog, ITIL and the ITIL practise exams. Sign up by leaving your email address at the sidebar. Your email adress will only be used for sending an automated newsletter or mailing …
Mar
13
ITIL Introduction to Problem Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Problem Management process. It took a while to publish this one, but as I told you we’ve been switching from hoster and that took some time. Enjoy this introduction. Introduction to Problem Management It is the intent of Problem Management to …
Mar
08
Overview of sample ITIL Exams on the Internet
The ITIL Weblog is proud that many people find the weblog interesting and use it as a source to share information in order to help others! Every week the number of visitors increases and more and more people help us to share information. Besides this ITIL weblog many practise exams can be found on other …
Mar
08
ITIL Introduction to Incident Management
The next downloads added at the ITIL Weblog is a presentation of the Incident Management proces. The presentation is available in PDF format and in PPT format. Introduction to Incident Management This process is in place to get the end-user back to work – following an interruption to normal service delivery – as soon as …
Mar
05
Two new sample ITIL foundation exams added
The ITIL Weblog is trying its best to help you with the preparation of your ITIL foundation exam. In the series of ITIL foundation sample exams we’ve added a new exam. Arindam created this new added exam, so you can prepare for your exam. So, today we present you the second ITIL Foundation sample exam, …
Mar
01
New download: Introduction to Service Desk
This download at the ITIL Weblog is about Service Desk. We provide a download in PDF format and in the PPT format. Introduction to Service Desk The main goal of Service Desk is to provide a vital day-to-day contact between Customers, Users, IT services & third party support organizations. The Service Desk is also providing …
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