On LinkedIn.com I read a post about a contest for winning a ITIL course (in the group: ITIL v2 / v3 Service Management (ITSM) and ISO 20000 (10000+)) . People who want to win a FREE ITIL course had to explain why they want to win the course. I used these comments to make this …
Tag Archive: ITIL v3
Aug
30
Top Reasons to Do the ITIL Lifecycle Intermediate Course
On LinkedIn.com I read a post about a contest for winning a ITIL course (in the group: ITIL v2 / v3 Service Management (ITSM) and ISO 20000 (10000+)) . People who want to win a FREE ITIL course had to explain why they want to win the course. I used these comments to make this …
Aug
30
Top Reasons to Do the ITIL Capability Intermediate Course
On LinkedIn.com I read a post about a contest for winning a ITIL course (in the group: ITIL v2 / v3 Service Management (ITSM) and ISO 20000 (10000+)) . People who want to win a FREE ITIL course had to explain why they want to win the course. I used these comments to make this …
May
29
Event: Learn From The Chief Architect Of ITIL V3 (webcast)
Title: Learn From The Chief Architect Of ITIL V3 Location: Webcast by Sharon Taylor Link out: Click here Description: Learn From The Chief Architect Of ITIL V3, Changing Gear From Operation To Optimization: Essential Webcast! Business And IT As One – Deliver Service Value To Your Organization Today! Is your IT organization seen as a …
May
20
New ITIL site by TSO: Best Practise Live
Today I received a message from Matt Miller from the 7C-Alliance. Hi René, I found an interesting article and would like to share it with you. Being made aware of this has come about as a result of connections made with leading representatives of the TSO at the Service Desk show. It would be great …
Apr
25
Skills/Knowledge Improvement Programme of 7C Alliance
As part of it’s latest Skills/Knowledge Improvement Programme (SKIP) for its members, 7C Alliance (“7C”) is running an ITIL Study project that is independently researching the UK market to work out the best options for its members to get ITIL V3 Service Foundation certification using training that is fully accredited and accepted in the market, is conveniently timed to fit in with their …
Apr
04
ITIL V3 Core publications
ITIL Version 3 is all about IT Service Management. ITIL V3 contains the following core publications: Service Strategy Service Strategy is about the identification of market opportunities for which services could be developed. This is done in order to meet a requirement on the part of customers. Output of the Service Strategy is a strategy …
Mar
24
The seven R’s of Change Management
The seven Rs of Change Management is a quick check list of what should be covered when raising a request for change. The list is a practical and common-sense way to minimize change rejection at the first point of change logging. The Seven Rs of Change Management is used as part of the change assessment …
Mar
22
Free Online Sample ITIL v3 Foundation Exam
The ITIL Weblog has added a sample ITIL v3 foundation exam. This exam consists of 40 multiple choice questions of which 26 have to be answered correct in order to pass. The official foundation exam has a maximum duration of 60 minutes. Here at the ITIL Weblog you can take your time. At the end …
Mar
18
ITIL v3 Introduction: What is service management?
What is Service Management? To understand service management, we have to take a look at services, and at the way services management enables the delivery and management of these services for service providers. A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific …
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