Today, in a discussion at my work, I received a question from a manager wondering where the good old ITIL v2 Service Delivery processes were placed in the ITIL v3 process model. He was asking for the Service Delivery processes and where to find them. I thought I could share the answer with you all: …
Tag Archive: ITIL v2
Mar
08
Overview of sample ITIL Exams on the Internet
The ITIL Weblog is proud that many people find the weblog interesting and use it as a source to share information in order to help others! Every week the number of visitors increases and more and more people help us to share information. Besides this ITIL weblog many practise exams can be found on other …
Mar
05
ITIL V2 and V3: Why is it necessary to upgrade and why do we need it?
On Wikipedia.org there is a short description of ITIL V3. Below you can read the introduction. ITIL V3 In December 2005, the OGC issued notice of an ITIL refresh, commonly known as Information Technology Infrastructure Library v3 (ITIL v3). The project culminated in the publication of five new core texts and a web based glossary …
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