Today we’ve started with our download section. The first download available at the ITIL Weblog is about configuration management. We provide a download in PDF format and in the ODP format. Introduction to Configuration Management The main goal of Configuration Management it to provide information on the IT Infrastructure to all other processes and to …
Tag Archive: configuration management
Feb
11
ITIL Service Management Processes: Service Support Set
ITIL Service Management Processes Service Support Set This post describe in brief the Service Support processes. These processes are generally referred to as “operational” processes. Service Desk The business users / end-users need IT services to improve the efficiency of their own business processes. When they can’t use the IT services, they have trouble achieving …
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