The ITIL Weblog has added a free Change Management training module from Beewiser.com. Vlado Randa has been very productive and has provided us another training module. This time he’ll tell us about the change management process. If you like these training modules then please leave a message for Vlado, perhaps he’ll contribute some more to …
Tag Archive: change management
Mar
24
The seven R’s of Change Management
The seven Rs of Change Management is a quick check list of what should be covered when raising a request for change. The list is a practical and common-sense way to minimize change rejection at the first point of change logging. The Seven Rs of Change Management is used as part of the change assessment …
Mar
14
ITIL Introduction to Change Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Change Management process. As you can see: we’re trying our best to provide these IT Service Management presentations as quick as possible. Enjoy this introduction to Change Management. Introduction to Change Management A robust Change Management process ensures that the Change …
Feb
11
ITIL Service Management Processes: Service Support Set
ITIL Service Management Processes Service Support Set This post describe in brief the Service Support processes. These processes are generally referred to as “operational” processes. Service Desk The business users / end-users need IT services to improve the efficiency of their own business processes. When they can’t use the IT services, they have trouble achieving …
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