Arindam and René are very proud that you are considering to download our material. The stuff we share is created during our (combined total of) 35 years of experience. During those years you learn how to use the processes to work for an organisation in order to deliver the services you want to deliver in a controlled and constant way.

Types of downloads

First of all we have PDF documents containing information about the ITIL processes and how to implement them.

Second of all we have Templates. These templates are product specific templates that can be used as part of developing and implementing a process in your organisation.

Third of all we have External downloads. These are download links to other sites. The ITIL Weblog cannot be held responsible for the content of these downloads.

Last but not least we have Ready to use Presentations of all of the processes and more. The presentations are created to explain a process by stating: goals, terminology and specifics about a process.

Available downloads

  • ITIL Processes
  1. Introduction to Configuration Management (.PDF and .PPT format – created by OpenOffice)
  2. Introduction to Service Desk (.PDF and .PPT format – created by OpenOffice)
  3. Introduction to Incident Management (.PDF and .PPT format – created by OpenOffice)
  4. Introduction to Problem Management (.PDF and .PPT format – created by OpenOffice)
  5. Introduction to Change Management (.PDF and .PPT format – created by OpenOffice)
  • ITIL Foundation sample exams
  1. Sample questions with answers for the ITIL foundation exam 1 (.PDF format)
  2. Sample questions with answers for the ITIL foundation exam 2 (.PDF format)
  3. Sample questions with answers for the ITIL foundation exam 3 (.PDF format)
  4. Sample questions with answers for the ITIL foundation exam 4 (.PDF format)
  5. Sample questions with answers for the ITIL foundation exam 5 (.PDF format)
  6. Sample questions with answers for the ITIL foundation exam 6 (.PDF format)
  7. Sample questions with answers for the ITIL foundation exam 7 (.PDF format)
  • External ITIL Downloads
  1. ITIL V3 foundation sample on Rapidshare.com.
  2. ITIL V2 exams on Itiltests.co.uk.
  3. Mapa de processos de ITIL V3 a Itservice.com.co (ITIL v3 process map in Spanish)