Continue reading » No related posts. Related posts brought to you by Yet Another Related Posts Plugin.]]> ITIL Version 3 is all about IT Service Management. ITIL V3 contains the following core publications:

• Service Strategy
  Service Strategy is about the identification of market opportunities for which services could be developed. This is done in order to meet a requirement on the part of customers. Output of the Service Strategy is a strategy for the design, implementation, maintenance and continual improvement of the service as an organizational capability and a strategic asset. Key areas of the Service Strategy volume are:
  • Service Portfolio Management;
  • Financial Management.
• Service Design
  Service Design is about the activities that take place in order to develop the service strategy into a design document. This design document addresses all aspects of the proposed service, as well as the processes intended to support it. Key areas of the Service Design are:
  • Availability Management;
  • Capacity Management;
  • Continuity Management;
  • Security Management.
• Service Transition
  Service Transition is about implementing the output of the service design activities and the creation of a production service or modification of an existing service. There is an area of overlap between Service Transition and Service Operation. Key areas of this volume are:
  • Change Management;
  • Release Management;
  • Configuration Management;
  • Service Knowledge Management.
• Service Operation
  Service Operation is about the activities required to operate the services and maintain their functionality as defined in the Service Level Agreements with the customers. Key areas of this volume are:
  • Incident Management;
  • Problem Management;
  • Request Fulfilment.

  A new process added to this area is Event Management, which is concerned with normal and exception condition events. Events have been defined into three categories:

  • Informational events — which are logged;
  • Warning events — also called alerts, where an event exceeds a specified threshold;
  • Critical events — which typically will lead to the generation of Incidents
• Continual Service Improvement
  Continual Service Improvement is about the ability to deliver continual improvement to the quality of the services that the IT organization delivers to the business. Key areas of this volume are:
  • Service Reporting;
  • Service Measurement;
  • Service Level Management.

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  The current development is of more complementary publications that will give a greater degree of prescription to you as a practitioner to implement a specific process or set of processes faster and with more detail. … To get started with ITIL, many IT practitioners will start with existing process areas that they already have and want to improve. Most commonly, these will be the key process areas at the core of almost any IT operation: change and configuration …

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Continue reading » No related posts. Related posts brought to you by Yet Another Related Posts Plugin.]]> On Facebook I found a top 10 list of certifications. The ITIL Weblog would like to take this discussion a little bit further: not only we want to know what certifications there are available, but also which ones are your favourit?

In the Poll displayed here, you’ll see a list of certifications. Select your personal TOP 3 of certifications. In this way we can distinguish which certification is popular and which one not.

If a certification is missing and you would like to have it added to the list, the please leave a comment and we’ll add it.

[poll id="1"]

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