The seven Rs of Change Management is a quick check list of what should be covered when raising a request for change. The list is a practical and common-sense way to minimize change rejection at the first point of change logging. The Seven Rs of Change Management is used as part of the change assessment …
Category Archive: ITIL v3
Mar
22
Free Online Sample ITIL v3 Foundation Exam
The ITIL Weblog has added a sample ITIL v3 foundation exam. This exam consists of 40 multiple choice questions of which 26 have to be answered correct in order to pass. The official foundation exam has a maximum duration of 60 minutes. Here at the ITIL Weblog you can take your time. At the end …
Mar
18
ITIL v3 Introduction: What is service management?
What is Service Management? To understand service management, we have to take a look at services, and at the way services management enables the delivery and management of these services for service providers. A service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific …
Mar
15
Spanish ITIL v3 Process Map added….
On the website of Itservice.com.co I found this interesting Spanish ITIL v3 process map. I thought I just share this link with you. Perhaps there is a Spanish ITIL user among us. Check out our download section for more interesting downloads. Related links on the internet: ITIL de forma sencilla: mapas de procesos de CA …
Mar
08
Overview of sample ITIL Exams on the Internet
The ITIL Weblog is proud that many people find the weblog interesting and use it as a source to share information in order to help others! Every week the number of visitors increases and more and more people help us to share information. Besides this ITIL weblog many practise exams can be found on other …
Mar
05
ITIL V2 and V3: Why is it necessary to upgrade and why do we need it?
On Wikipedia.org there is a short description of ITIL V3. Below you can read the introduction. ITIL V3 In December 2005, the OGC issued notice of an ITIL refresh, commonly known as Information Technology Infrastructure Library v3 (ITIL v3). The project culminated in the publication of five new core texts and a web based glossary …
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