Today, in a discussion at my work, I received a question from a manager wondering where the good old ITIL v2 Service Delivery processes were placed in the ITIL v3 process model. He was asking for the Service Delivery processes and where to find them. I thought I could share the answer with you all: …
Category Archive: ITIL v3
Nov
18
What is ITIL v3?
Author: BestPracticeHelp What is ITIL v3? ITIL® stands for the IT Infrastructure Library. It emerged during the 1980’s in the UK as a set of high level processes for providing consistent, low risk IT service and IT service management to an organisation. The copyright is owned by the Office of Government Commerce [OGC (formerly known …
Oct
07
“Handboek ITIL implementeren, de menselijke methode”
Vandaag heb ik het boek “Handboek ITIL implementeren, de menselijke methode” toegevoegd aan de bibliotheek van The ITIL Weblog. De reden dat ik dit boek heb toegevoegd aan de bibliotheek is toegankelijke schrijfwijze in dit boek. Ook geeft het boek op een heldere wijze weer hoe een ITIL implementatie doorgevoerd kan worden in organisaties. Het …
Aug
30
Top Reasons to Do the ITIL Expert Capability Course
On LinkedIn.com I read a post about a contest for winning a ITIL course (in the group: ITIL v2 / v3 Service Management (ITSM) and ISO 20000 (10000+)) . People who want to win a FREE ITIL course had to explain why they want to win the course. I used these comments to make this …
Aug
30
Top Reasons to Do the ITIL Expert Lifecycle Course
On LinkedIn.com I read a post about a contest for winning a ITIL course (in the group: ITIL v2 / v3 Service Management (ITSM) and ISO 20000 (10000+)) . People who want to win a FREE ITIL course had to explain why they want to win the course. I used these comments to make this …
Aug
30
Top Reasons to Do the ITIL Lifecycle Intermediate Course
On LinkedIn.com I read a post about a contest for winning a ITIL course (in the group: ITIL v2 / v3 Service Management (ITSM) and ISO 20000 (10000+)) . People who want to win a FREE ITIL course had to explain why they want to win the course. I used these comments to make this …
Aug
30
Top Reasons to Do the ITIL Capability Intermediate Course
On LinkedIn.com I read a post about a contest for winning a ITIL course (in the group: ITIL v2 / v3 Service Management (ITSM) and ISO 20000 (10000+)) . People who want to win a FREE ITIL course had to explain why they want to win the course. I used these comments to make this …
May
25
Lessons Learned Top 10 of implementing IT Service Management Tools.
Looking around on social networks and using my own experience I have composed a Top 10 for those that want to select or implement a IT Service Management Tool. For some organisations it can be usefull to be aware that improving the efficiency of an IT organisation is not just being done by selecting a …
Apr
25
Skills/Knowledge Improvement Programme of 7C Alliance
As part of it’s latest Skills/Knowledge Improvement Programme (SKIP) for its members, 7C Alliance (“7C”) is running an ITIL Study project that is independently researching the UK market to work out the best options for its members to get ITIL V3 Service Foundation certification using training that is fully accredited and accepted in the market, is conveniently timed to fit in with their …
Apr
04
ITIL V3 Core publications
ITIL Version 3 is all about IT Service Management. ITIL V3 contains the following core publications: Service Strategy Service Strategy is about the identification of market opportunities for which services could be developed. This is done in order to meet a requirement on the part of customers. Output of the Service Strategy is a strategy …
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