Security Management Introduction Business processes can no longer operate without a supply of information. In fact, more and more business processes consist purely of one or more information systems. Information Security Management is an important activity, which aims to control the provision of information, and to prevent unauthorised use of information. For many years, Information …
Category Archive: ITIL Service Management Processes
Feb
11
ITIL Service Management Processes: Service Support Set
ITIL Service Management Processes Service Support Set This post describe in brief the Service Support processes. These processes are generally referred to as “operational” processes. Service Desk The business users / end-users need IT services to improve the efficiency of their own business processes. When they can’t use the IT services, they have trouble achieving …
Feb
11
ITIL Service Management Processes: Service Delivery Set
ITIL Service Management Processes Service Delivery Set This post describe in brief the Service Delivery processes. These processes are generally referred to as “tactical” processes. Service Level Management This process provides the contact point between the IT organisation and the customer. Within the ITIL books, ‘the customer’ is defined as being the person who pays …
Recent Comments