The ITIL Weblog has added a free Change Management training module from Beewiser.com. Vlado Randa has been very productive and has provided us another training module. This time he’ll tell us about the change management process. If you like these training modules then please leave a message for Vlado, perhaps he’ll contribute some more to …
Category Archive: ITIL Service Management Processes
Apr
17
Free ITIL Introduction from Beewiser.com
The ITIL Weblog has added a free ITIL online training module from Beewiser.com. The training module is contributed by Vlado Randa. He told us that the ITIL Weblog looks good, and he likes the free content for all the students. As a fact Vlado wanted to contribute by sending us his free ITIL introduction module. …
Mar
14
ITIL Introduction to Change Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Change Management process. As you can see: we’re trying our best to provide these IT Service Management presentations as quick as possible. Enjoy this introduction to Change Management. Introduction to Change Management A robust Change Management process ensures that the Change …
Mar
13
ITIL Introduction to Problem Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Problem Management process. It took a while to publish this one, but as I told you we’ve been switching from hoster and that took some time. Enjoy this introduction. Introduction to Problem Management It is the intent of Problem Management to …
Mar
08
ITIL Introduction to Incident Management
The next downloads added at the ITIL Weblog is a presentation of the Incident Management proces. The presentation is available in PDF format and in PPT format. Introduction to Incident Management This process is in place to get the end-user back to work – following an interruption to normal service delivery – as soon as …
Mar
05
Two new sample ITIL foundation exams added
The ITIL Weblog is trying its best to help you with the preparation of your ITIL foundation exam. In the series of ITIL foundation sample exams we’ve added a new exam. Arindam created this new added exam, so you can prepare for your exam. So, today we present you the second ITIL Foundation sample exam, …
Mar
02
ITIL Foundation sample exam
The ITIL website is also created to help you with the preparation of your foundation exam. One of the first things we want to provide is a sample exam where you can test your knowledge. Today we present you the First ITIL Foundation sample exam, provided by Arindam. If you have any questions or feedback …
Mar
01
New download: Introduction to Service Desk
This download at the ITIL Weblog is about Service Desk. We provide a download in PDF format and in the PPT format. Introduction to Service Desk The main goal of Service Desk is to provide a vital day-to-day contact between Customers, Users, IT services & third party support organizations. The Service Desk is also providing …
Feb
28
Introduction to configuration management
Today we’ve started with our download section. The first download available at the ITIL Weblog is about configuration management. We provide a download in PDF format and in the ODP format. Introduction to Configuration Management The main goal of Configuration Management it to provide information on the IT Infrastructure to all other processes and to …
Feb
14
Security management: objectives and benefits
Security management Objectives In recent decades, almost all businesses have become more dependent on information systems. The use of computer networks has also grown, not only within businesses but also between them, and between businesses and the world outside. The increasing complexity of IT infrastructure means that businesses are now more vulnerable to technical failures, …
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