Looking around on social networks and using my own experience I have composed a Top 10 for those that want to select or implement a IT Service Management Tool. For some organisations it can be usefull to be aware that improving the efficiency of an IT organisation is not just being done by selecting a …
Category Archive: Implementing ITIL Service Management
Apr
04
ITIL V3 Core publications
ITIL Version 3 is all about IT Service Management. ITIL V3 contains the following core publications: Service Strategy Service Strategy is about the identification of market opportunities for which services could be developed. This is done in order to meet a requirement on the part of customers. Output of the Service Strategy is a strategy …
Feb
11
Implementing ITIL Service Management: DO’s and DONT’s
Implementation Checklist DO: Perform a feasibility study first Use what is already good in the organisation Take it slowly Stay focused Appoint a strong project manager with end-to-end focus to drive this implementation program Be brave enough to ask for help when you need it Keep in mind that you are dealing with personal issues …
Feb
11
Implementing ITIL Service Management: cultural change
Cultural change A small part percentage of the implementation project will be about process design. Most of the challenge lies in cultural change and personal motivation of staff to use the end-to-end processes as the better way to do business. Any change leads to feelings of vulnerability and loss of control. These feelings generally manifest …
Feb
11
Implementing ITIL Service Management: a step by step approach
Implementing ITIL Service Management Check out the category to see more posts on Implementing ITIL Service Management. Introduction ITIL Service Management is something that impacts the entire IT organisation. Implementation of end-to-end processes can have a big impact on the way things are done and can initiate a lot of uncertainty and resistance with staff. …
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