On LinkedIn I found this post of Mohamed about his V2 Service Manager Exam Study Plan. He sums up the steps he will take untill his exam in April next year, and he is asking for input. What do you think? Are the steps enough to do his exam? What steps do fail? For those …
Category Archive: ITIL v2
Oct
07
“Handboek ITIL implementeren, de menselijke methode”
Vandaag heb ik het boek “Handboek ITIL implementeren, de menselijke methode” toegevoegd aan de bibliotheek van The ITIL Weblog. De reden dat ik dit boek heb toegevoegd aan de bibliotheek is toegankelijke schrijfwijze in dit boek. Ook geeft het boek op een heldere wijze weer hoe een ITIL implementatie doorgevoerd kan worden in organisaties. Het …
Aug
17
Advertise on the ITIL Weblog for Free!
Advertise with Healthcheck-online.com Healthcheck-online.com has a growing number of visitors that are interested in: project management, programme management or service management. A unique group of visitors looking for your products. Healthcheck-online.com offers multiple ways for advertisers to put themselves in front of a targeted audience. We sell Ads in 30 day blocks through Paypal and …
May
25
Lessons Learned Top 10 of implementing IT Service Management Tools.
Looking around on social networks and using my own experience I have composed a Top 10 for those that want to select or implement a IT Service Management Tool. For some organisations it can be usefull to be aware that improving the efficiency of an IT organisation is not just being done by selecting a …
Apr
25
Skills/Knowledge Improvement Programme of 7C Alliance
As part of it’s latest Skills/Knowledge Improvement Programme (SKIP) for its members, 7C Alliance (“7C”) is running an ITIL Study project that is independently researching the UK market to work out the best options for its members to get ITIL V3 Service Foundation certification using training that is fully accredited and accepted in the market, is conveniently timed to fit in with their …
Apr
18
Free Online Change Management Training
The ITIL Weblog has added a free Change Management training module from Beewiser.com. Vlado Randa has been very productive and has provided us another training module. This time he’ll tell us about the change management process. If you like these training modules then please leave a message for Vlado, perhaps he’ll contribute some more to …
Apr
17
Free ITIL Introduction from Beewiser.com
The ITIL Weblog has added a free ITIL online training module from Beewiser.com. The training module is contributed by Vlado Randa. He told us that the ITIL Weblog looks good, and he likes the free content for all the students. As a fact Vlado wanted to contribute by sending us his free ITIL introduction module. …
Apr
04
ITIL V3 Core publications
ITIL Version 3 is all about IT Service Management. ITIL V3 contains the following core publications: Service Strategy Service Strategy is about the identification of market opportunities for which services could be developed. This is done in order to meet a requirement on the part of customers. Output of the Service Strategy is a strategy …
Mar
22
Free Online ITIL Foundation Sample Exam #1
Prepare yourself for the ITIL foundation exam. This test contains sample Questions with Answers for the ITIL Foundation Exam (v2). The ITIL Foundation Exam consist of 40 multiple choice question with one correct answer. A candidate is expected to score 26 correct question out of 40 (65%) multiple choice question to complete the certification. The …
Mar
14
ITIL Introduction to Change Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Change Management process. As you can see: we’re trying our best to provide these IT Service Management presentations as quick as possible. Enjoy this introduction to Change Management. Introduction to Change Management A robust Change Management process ensures that the Change …
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