On the website of Itservice.com.co I found this interesting Spanish ITIL v3 process map. I thought I just share this link with you. Perhaps there is a Spanish ITIL user among us. Check out our download section for more interesting downloads. Related links on the internet: ITIL de forma sencilla: mapas de procesos de CA …
Category Archive: Downloads
Mar
14
ITIL Introduction to Change Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Change Management process. As you can see: we’re trying our best to provide these IT Service Management presentations as quick as possible. Enjoy this introduction to Change Management. Introduction to Change Management A robust Change Management process ensures that the Change …
Mar
13
ITIL Introduction to Problem Management
The ITIL Weblog is proud to present you the Powerpoint and PDF presentation about Problem Management process. It took a while to publish this one, but as I told you we’ve been switching from hoster and that took some time. Enjoy this introduction. Introduction to Problem Management It is the intent of Problem Management to …
Mar
08
Overview of sample ITIL Exams on the Internet
The ITIL Weblog is proud that many people find the weblog interesting and use it as a source to share information in order to help others! Every week the number of visitors increases and more and more people help us to share information. Besides this ITIL weblog many practise exams can be found on other …
Mar
08
ITIL Introduction to Incident Management
The next downloads added at the ITIL Weblog is a presentation of the Incident Management proces. The presentation is available in PDF format and in PPT format. Introduction to Incident Management This process is in place to get the end-user back to work – following an interruption to normal service delivery – as soon as …
Mar
01
New download: Introduction to Service Desk
This download at the ITIL Weblog is about Service Desk. We provide a download in PDF format and in the PPT format. Introduction to Service Desk The main goal of Service Desk is to provide a vital day-to-day contact between Customers, Users, IT services & third party support organizations. The Service Desk is also providing …
Feb
28
Introduction to configuration management
Today we’ve started with our download section. The first download available at the ITIL Weblog is about configuration management. We provide a download in PDF format and in the ODP format. Introduction to Configuration Management The main goal of Configuration Management it to provide information on the IT Infrastructure to all other processes and to …
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