About

About this site

This site has been designed for ITIL consultants and ITIL students by Arindam Ghosh in cooperation with René Bladder.

Arindam Ghosh

Arindam Ghosh is a Program Manager & Business Unit Leader with more than two decades of cross functional experience in the IT Industry, primarily in Infrastructure Managed Services, Production Support, Software Delivery, Service Delivery & People Management. Click here for his LinkedIn profile.

René Bladder

René Bladder is an innovator with a strong focus on (business) processes. He has more than 15 years of IT experience as a systems designer, project manager, service manager and programme manager. His drive is to successfully implement a process approach in organisations in order to improve the efficiency and quality. Click here for his LinkedIn profile.

Contributions (articles) can be added by freelance writers. If you think that an article violates your rights then please leave a comment to that article.

About ITIL

ITIL (IT Infrastructure Library) provides a framework of Best Practice guidance for IT Service Management and since its creation, ITIL has grown to become the most widely accepted approach to IT Service Management in the world.

ITIL Overview and Benefits:

• Reduced costs for the provisioning of IT services;
• Improved IT services through the use of proven best practice processes;
• Improved customer satisfaction through a more professional approach to service delivery;
• Internationally adopted standards and guidance;
• Improved productivity;
• Improved use of skills and experience;
• Improved delivery of third party services as a standard for service delivery in services procurements.