Today, in a discussion at my work, I received a question from a manager wondering where the good old ITIL v2 Service Delivery processes were placed in the ITIL v3 process model. He was asking for the Service Delivery processes and where to find them. I thought I could share the answer with you all:
- Service Level Management moved to Service Design in ITILv3.
- Availability Management moved to Service Design in ITILv3.
- Capacity Management moved to Service Design in ITILv3.
- Financial Management for IT Services moved to Service Strategy in ITILv3.
- IT Business Continuity Management moved to Service Design in ITILv3.
Any more questions??
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