On LinkedIn.com I read a post about a contest for winning a ITIL course (in the group: ITIL v2 / v3 Service Management (ITSM) and ISO 20000 (10000+)) . People who want to win a FREE ITIL course had to explain why they want to win the course. I used these comments to make this article about: Top reasons to do the ITIL Capability Intermediate course.
- …it will help me in my role as Process Designer for the Incident and Problem Management processes and future integration of these process with other ITIL processes;
- …it will benefit me and my organization as we continue to adopt the ITIL framework and move forward to achieve the goal of reaching greater maturity in our processes. This course will give me greater understanding with how to partner with the business to achieve usable SLA’s and define what our key indicators are to know measure our service delivery.
- …I need a further understanding of the benefits it can bring, and understand the whole life-cycle and implications.
- …my company is implementing ITIL and I’m the project leader for the Helpdesk Group. I think that, combined with my previous experience with ITIL Foundations, I can help the organization in implementation.
Have you done this course? Let us know and explain why you did this course! You help others making a decision for the right course….
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