Event: Learn From The Chief Architect Of ITIL V3 (webcast)

Title: Learn From The Chief Architect Of ITIL V3
Location: Webcast by Sharon Taylor
Link out: Click here
Description: Learn From The Chief Architect Of ITIL V3, Changing Gear From Operation To Optimization: Essential Webcast!

Business And IT As One – Deliver Service Value To Your Organization Today!

Is your IT organization seen as a value driver or merely a utility? Most businesses today continue to:

• Spend 70% of their IT budget on operations;
• >85% of that is spent just trying to “keep the lights on”: maintaining and reacting to the current environment.

Business is counting on IT to not only power the business, but also to drive the business forward. Today’s imperative is that business and IT must be one, responding to increasing changes with market time agility.

Sharon Taylor, the Chief Architect of ITIL V3, will use this live webcast to discuss the imperative Service Value Management, driving today’s strategic IT Service Management initiatives:

• A strategically focused IT Service Management solution will address the delivery of value-driven services through operational efficiency, service optimization and transformation with market time agility.
• Services are not all created equal within an organization and Sharon will discuss the strategy to delivering service value within your organization from her experiences consulting with hundreds of global organizations.

Get the inside scoop on Service Value Management – register for this essential webcast today!

Date: 2009-06-30
Start Time: 10:00am EDT; 9:00am CDT; 7:00am PDT; 3:00pm BST
Duration: 60 minutes including live Q&A

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