This download at the ITIL Weblog is about Service Desk. We provide a download in PDF format and in the PPT format.
Introduction to Service Desk
The main goal of Service Desk is to provide a vital day-to-day contact between Customers, Users, IT services & third party support organizations. The Service Desk is also providing a single point of contact for all calls.
The Service Desk has to facilitate the restoration of normal operational service with minimal business impact on the customer within agreed service levels and business priorities.
Last but not least the Service Desk generates reports, communicates and promotes the IT department. So providing value to an organization.
The goals, activities and different types of a Service Desk are bundled in a PDF and a ODP file. The PDF is in the Free Download Section, the PPT in the Buy-us-a-beer download section.
The Free download section
- Introduction to Service Desk (.PDF format created by OpenOffice)
The Buy-us-a-beer download section
- Ready to use powerpoint presentation: Introduction to Service Desk.
Click the Buy-now button to directly download this presentation.For access to the Buy-us-a-beer download section you need to log in or register!
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Check the download page for instructions and a complete overview of available downloads. In short:
- First register on this site and log in;
- Second Buy-us-a-beer and download. Cheers!
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