Implementing ITIL Service Management: DO’s and DONT’s

Implementation Checklist

DO:

• Perform a feasibility study first
• Use what is already good in the organisation
• Take it slowly
• Stay focused
• Appoint a strong project manager with end-to-end focus to drive this implementation program
• Be brave enough to ask for help when you need it
• Keep in mind that you are dealing with personal issues
• Keep communicating WHY your organisation needs this
• Measure your successes continuously
• Enjoy the milestones and share them with the IT group

DON’T:

• Try to mature all the processes at the same time
• Start with a tool
• Start without management commitment and/or budget
• Force ITIL upon people
• ‘ITILISE’ your organisation, keep thinking…
• Rush, take your time to do it well
• Go on without a reason
• Blindly follow the herd
• Ignore the positive activities already in place

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